Refund Policy

Last updated: June 2026. This policy applies to purchases from FanMode, operated by AI Kitaip, MB.

FanMode sells prepaid credits used to generate images and videos. Because each generation is delivered digitally and consumes computing resources immediately, credits that have been used are non-refundable.

As a consumer in the EU you normally have 14 days to withdraw from a purchase. For digital content, by starting a generation you ask us to begin immediately and acknowledge that you lose the right of withdrawal for any credits you have used. Credits in a pack that you have not used can be refunded within 14 days of purchase.

If you bought a pack and have not used any of its credits, you can request a full refund within 14 days of purchase. Partial packs are refunded for the unused portion at the per-credit rate.

If a generation fails, the credits for it are automatically returned to your balance. If a charge looks wrong or a result was not delivered, contact us and we'll make it right.

Email hello@fanmode.app with the email on your account and your order details. We respond within 2 business days, and approved refunds are returned to your original payment method via Stripe.